Search the answers, or jump straight to your order. If nothing here fits, our team replies within two hours.
At your door, after you have checked it. You pay the driver in cash or by CliQ, and nothing is charged before that.
Yes, within the category's policy: clothing, shoes and bags can be opened and tried on; electronics are checked visually, and you can book an expert inspection before delivery.
From the item page, choose Make an offer. Anything below half the listed price is declined automatically, and an offer stands for 24 hours.
The driver takes it back to the seller and you pay nothing — neither the item nor the delivery.
Yes. Delivery between governorates costs a little more than within one, and the price is shown before you confirm.
No seller commission at launch, and pickup from your door is free.
A clip of at least ten seconds showing the item itself. It is simple proof that you have it, and without one the listing is not published.
The same day the buyer accepts the item at their door.
Yes, from My listings in the app. Changing the price does not cancel offers already made on it.
Reschedule the pickup from the order. Repeatedly missing pickups affects your seller rating.
Usually the day after pickup inside the same governorate, and one to two days between governorates.
A six-digit code in your app. The driver has to read it off your phone at pickup or delivery, and it expires after 72 hours.
Yes. The order page in the app shows pickup, delivery and the expected time.
Yes, choose the address before you confirm the order. Changing it after the driver has set off can change the delivery fee.
A small percentage of the item price with a fixed ceiling, paid by the buyer. It funds the money-back guarantee and the disputes team.
Refuse the item at the door and you will not have paid at all. If you accepted it and something is wrong, open a dispute from the order page and an agent replies within 48 hours.
From the wallet page, choose Withdraw to your bank account or CliQ alias.
No. What you see before confirming is what is paid: the item price, buyer protection and delivery.
From the verification page, through Sanad. Verification is required before your first listing.
From the item page or the chat, choose Report. Every report is reviewed by a person.
It hides your full name from public pages and keeps contact going through Luqta only.
From account settings. Your personal data is deleted; financial order records are kept for as long as the law requires.
Most messages are answered within two hours during opening hours.
Every day, 9:00 to 21:00 Amman time
Jordan's trust-first marketplace. A driver collects the item, you open it at your door, and you pay once you have seen it.